![]() If you cannot find the paper jam in one area, continue to the next area until the jam is located. ![]() Paper jams can occur in multiple areas of the printer. Step 1: Clear jammed paper from the printer When done, the issue should be fixed, however, if it doesn't work out the way we hope it would, try the below steps: If you haven't upgraded the printer firmware yet, please do it, using this link: While you respond to that, here's what you need to do: ![]() Have you attempted to upgrade the printer firmware?.Does the copier work fine as a stand alone & do other single-sided prints working fine, even now, after the two-sided failed?.I would like to take a moment and thank you for using this forum, it is a great place to find answers.Īs I understand there's paper jam everything you attempt to use the two-sided printing,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
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